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EE and BT the most complained about mobile and broadband operators

According to some new data from Ofcom, BT and EE have generated the greatest number of consumer complaints over broadband and mobile phone services in the past 3 months. EE scored the worst in the broadband market with 0.45 complaints for every 1000 customers. This was an increase from the previous quarter of 0.32 complaints for 1000 customers. BT had 0.41 complaints for every 1000

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College workers sacked for involvement in eBay fraud

Two workers at Shelley College lost their jobs for their involvement in a case involving fraud. Police investigating the case found that computers and related office equipment worth £30,000 had found its way to eBay. The authorities noticed an increase in the expenditure for new goods and notified the police. A closer look revealed the discrepancy amounting to £30,000.

The items ordered included expensive parts

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FBI alert eBay users about car scam

The FBI in America has put out a warning to all eBay users about a man that they believe is behind a car scam on eBay that thus far has lost users £1.8m. The FBI also believes that there are six other men involved in the scheme which convinced users to pay for vehicles that never existed. Loretta Lynch, a US attorney, stated that the

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Another eBay fraudster brought to justice

As heard by a court, people have been conned out of substantial amounts of money by a man they trusted. They intended buying gold coins from him, but he turned out to be a fraudster. He Later carried out several other scams, and it was his pretence of repairing iPads at his non-existent phone repair service with the intention to steal them which led to

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Card transaction data to be made available to the HMRC

The data of all card transactions through which payments are made to retailers and traders will be provided to the taxmen so as to enable them to assess the money going to particular businessmen through this mode of payment. Tax authorities can now demand and get all the information regarding payments made using particular cards. This will help them identify traders and business that are

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Ryanair slammed by consumer watchdog for extortionate baggage charges

Those flying with Ryanair should think twice about putting their luggage in the hold and consider a courier service instead to save money, according to a new study from consumer watchdog Which? they have just published the findings of their recent survey into the charges for baggage from the so called budget airlines and Ryanair has come out of it looking pretty shoddy. There have

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Mobility scooter conman jailed

A so called businessman who preyed on the elderly and rarely delivered the mobility scooters they had ordered and paid for has been jailed. John Read, 53, from Prescot, Merseyside was found guilty of 27 separate charges of fraud and breach of the Consumer protection Act. The judge, upon hearing the verdict, had to postpone the sentencing until he had calmed down, so incensed was

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New list of top consumer complaints released

The latest list of top consumer complaints in the US has just been released, and it shows that it doesn’t matter what side of the Atlantic you live on, we have the same gripes and issues. The list includes such gripes as problems with car sales and repairs, construction and home improvement complaints and disputes with credit and debit cards. Utility companies also make the

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TalkTalk complaints still on the rise

Since 2010, Ofcom has been publishing quarterly reports on relative levels of customer satisfaction for various communications providers. In their capacity as regulatory agency for all communications networks in the UK, Ofcom also investigates customer complaints and provides consumers with unbiased reports on the pros and cons of competing networks in terms of value for money.

In the quarterly report published in late June, it

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When is a complaints department is anything but? When it belongs to Phones4U

A complaint department is only useful to customers if it actually listens to and deals with complaints. When it ignores them or fails to correct an error or redress a genuine grievance it is simply another level of frustration in the way of getting a problem solved. This is what the FCA has determined to the case with Phones 4U and its insurers, Policy Administration

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