Customer Complaints Frustration

How not to handle customer complaints!

Which?, the independent review service, released its annual rankings of high street shops in May this year. WHSmith was again placed at the very bottom of the list, with only 50% of customers reporting that they were happy with their service. This places them just below retailers such as Homebase and Sports Direct, the latter […]

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M&S recall Mussels

The Food Standards Agency said that Mark & Spencer were recalling many of their Mussels products after customers fell ill from eating them. The company said that the products were no longer up for sale and put up several notices on different stores to pass this message. The different brands of the mussels were Mussels […]

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