Customer Complaints Frustration

How not to handle customer complaints!

Which?, the independent review service, released its annual rankings of high street shops in May this year. WHSmith was again placed at the very bottom of the list, with only 50% of customers reporting that they were happy with their service. This places them just below retailers such as Homebase and Sports Direct, the latter […]

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Mobility scooter conman jailed

A so called businessman who preyed on the elderly and rarely delivered the mobility scooters they had ordered and paid for has been jailed. John Read, 53, from Prescot, Merseyside was found guilty of 27 separate charges of fraud and breach of the Consumer protection Act. The judge, upon hearing the verdict, had to postpone […]

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TalkTalk complaints still on the rise

Since 2010, Ofcom has been publishing quarterly reports on relative levels of customer satisfaction for various communications providers. In their capacity as regulatory agency for all communications networks in the UK, Ofcom also investigates customer complaints and provides consumers with unbiased reports on the pros and cons of competing networks in terms of value for […]

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