British Gas and npower stiff Ofgem penalties

Ofgem, the regulator for energy, has handed British Gas and npower stiff penalties for failing to improve their handling of complaints from their customers. The fines for two of the biggest energy companies in the UK total £4.5 million pounds, with British Gas getting the worst of it with £2.5 million. An investigation by Which?, […]

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EDF cut gas prices

The energy company, EDF, has recently announced it is going to be lowering the price of its gas by around five percent. Last year, many people from the UK complained about the cost of the company’s gas and it is expected that this reduction is going to alleviate some of the high costs they were […]

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Farepak compensation process problems

The government have recently been called on to intervene with the compensation process underway for those who suffered when the Christmas hamper company, Farepak, went out of business over five years ago. The request has come after it has emerged that over 200 customers of the company have died since it collapsed. The Westminster spokesperson […]

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People reorganise their debts in January

More people apply to credit card companies for balance transfer deals at the beginning of a New Year more than at any other time. Banks are always prepared for a busy January as millions of customers have made resolutions to reorgnise their finances, and will be frantically searching for cheaper ways by which to pay […]

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PPI claims running at 3000 a week

According to the latest figures, compensation has been paid out to hundreds of thousands of people for being mis-sold payment protection insurance, or PPI, with banks forking out £557m in the first 6 months of 2011 alone. The FOS, Financial Ombudsmen Service, which rules on customers complaints about the controversial insurance that the banks have […]

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New hard sell rules for store cards

Stores are to be banned from offering free gifts and instant discounts to entice customers to take out their store cards. This move follows complaints from shoppers that finance companies and retailers are using hard sell tactics to tempt consumers to spend money that they simply don’t have. This crackdown also comes in the wake […]

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