npower £2 million fine

Energy regulator Ofgem has handed out a £2 million fine to npower for mishandling of consumer complaints. npower has become the second of the “big six” energy companies to be tagged with a heavy fine for its treatment of customer complaints, after British Gas was hit with a £2.5 million bill in July. In its […]

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Volcanic ash crisis brings EU rulings

The 28th October 2011 was the day that the ECC-Net, or European Consumer Centres Network released their report entitled “ Air Passengers Rights Report 2011- In The Aftermath Of The Volcanic Ash Crisis”. This report is focussed on several aspects of the rights passengers in the EU have today, and particularly in 2010. The ECC-Net, […]

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