Benefit fraudster in court

Local government agencies in the UK responsible for the allocation of benefits such as housing and income support have to make decisions based on the information they get from applicants. When that information is falsified or withheld, too often taxpayers’ money goes to recipients who are actually much better off financially than many who don’t […]

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Do you have the right travel insurance?

Much has been written about travel insurance recently as more and more stories come to light of consumers who have bought a product then discovered to their chagrin that they aren’t actually covered for the crisis they find themselves in. Now another one has hit the news that is just a little but different from […]

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Mobility scooter conman jailed

A so called businessman who preyed on the elderly and rarely delivered the mobility scooters they had ordered and paid for has been jailed. John Read, 53, from Prescot, Merseyside was found guilty of 27 separate charges of fraud and breach of the Consumer protection Act. The judge, upon hearing the verdict, had to postpone […]

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TalkTalk complaints still on the rise

Since 2010, Ofcom has been publishing quarterly reports on relative levels of customer satisfaction for various communications providers. In their capacity as regulatory agency for all communications networks in the UK, Ofcom also investigates customer complaints and provides consumers with unbiased reports on the pros and cons of competing networks in terms of value for […]

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Consumer Advice when Buying Gift Experiences

Gift experiences have been growing in popularity these past few years, however with the majority of experience days being purchased as gifts for other people, this can lead to confusion and frustration when the recipient of the gift voucher wants to use it. Common complications include arranging dates, the duration of the experience and most […]

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