Local government agencies in the UK responsible for the allocation of benefits such as housing and income support have to make decisions based on the information they get from applicants. When that information is falsified or withheld, too often taxpayers’ money goes to recipients who are actually much better off financially than many who don’t […]
Ryanair slammed by consumer watchdog for extortionate baggage charges
Those flying with Ryanair should think twice about putting their luggage in the hold and consider a courier service instead to save money, according to a new study from consumer watchdog Which? they have just published the findings of their recent survey into the charges for baggage from the so called budget airlines and Ryanair […]
Do you have the right travel insurance?
Much has been written about travel insurance recently as more and more stories come to light of consumers who have bought a product then discovered to their chagrin that they aren’t actually covered for the crisis they find themselves in. Now another one has hit the news that is just a little but different from […]
Mobility scooter conman jailed
A so called businessman who preyed on the elderly and rarely delivered the mobility scooters they had ordered and paid for has been jailed. John Read, 53, from Prescot, Merseyside was found guilty of 27 separate charges of fraud and breach of the Consumer protection Act. The judge, upon hearing the verdict, had to postpone […]
New list of top consumer complaints released
The latest list of top consumer complaints in the US has just been released, and it shows that it doesn’t matter what side of the Atlantic you live on, we have the same gripes and issues. The list includes such gripes as problems with car sales and repairs, construction and home improvement complaints and disputes […]
TalkTalk complaints still on the rise
Since 2010, Ofcom has been publishing quarterly reports on relative levels of customer satisfaction for various communications providers. In their capacity as regulatory agency for all communications networks in the UK, Ofcom also investigates customer complaints and provides consumers with unbiased reports on the pros and cons of competing networks in terms of value for […]
When is a complaints department is anything but? When it belongs to Phones4U
A complaint department is only useful to customers if it actually listens to and deals with complaints. When it ignores them or fails to correct an error or redress a genuine grievance it is simply another level of frustration in the way of getting a problem solved. This is what the FCA has determined to […]
Consumer Advice when Buying Gift Experiences
Gift experiences have been growing in popularity these past few years, however with the majority of experience days being purchased as gifts for other people, this can lead to confusion and frustration when the recipient of the gift voucher wants to use it. Common complications include arranging dates, the duration of the experience and most […]
Common Finance Mistakes Made on the Road
When you are on the road, finances can be very far from your mind. You will not get bills or bank statements in the post and so it can be easy to forget about them. However, if you do not give them some thought, you could end up in trouble. It is therefore worth taking […]
Recycling company caught out in their illegal business practices
Legitimate recycling companies are able to stay in business and make a profit using good management and investing in the latest technology, amongst other approved business practices, but the owners of Nationwide Recycling Limited went for broke with non-legitimate practices, and they have been caught at it. The glass recycling company operating out of Neath […]