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Tag: Compliants departments

When is a complaints department is anything but? When it belongs to Phones4U

July 2, 2013April 18, 2017

A complaint department is only useful to customers if it actually listens to and deals with complaints. When it ignores them or fails to correct an error or redress a genuine grievance it is simply another level of frustration in the way of getting a problem solved. This is what the FCA has determined to […]

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