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Tag: Phones4U

When is a complaints department is anything but? When it belongs to Phones4U

2nd July 201318th April 2017

A complaint department is only useful to customers if it actually listens to and deals with complaints. When it ignores them or fails to correct an error or redress a genuine grievance it is simply another level of frustration in the way of getting a problem solved. This is what the FCA has determined to […]

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